ITIL® and IT Service Management

A successful ITSM program involves continuous improvements in people, processes, and technology. The people component of a successful ITSM initiative should fully equip IT professionals and management with the relevant knowledge, skills, and understanding necessary to enhance ITSM processes and leverage new technologies adopted. The right ITSM education provides your staff with an understanding of ITIL and its benefits that will help them to improve performance and productivity, leading to greater returns on your ITSM investment.

ROI Training offers a comprehensive portfolio of educational programs to equip your staff with the necessary skills and knowledge to effectively utilize ITSM processes and technologies. We believe that education is critical to any successful ITSM program.

Our goal is to enable IT professionals from across the enterprise to acquire the knowledge and skills to:

  • Design the ITSM Roadmap
  • Manage the Implementation Process
  • Manage the Success of the ITSM Program

Our training programs provide the practical experience and guidance students need to successfully design, implement, manage, and justify an ITSM program. This approach enables IT departments to transform themselves from a provider of technology to a provider of business services.

ITIL® is a registered trade mark of AXELOS Limited.

Crs.#Course Title
325ITIL Foundation Certificate in IT Service Management
350ITIL Capability Stream: Release, Control, & Validation
351ITIL Capability Stream: Operational Support & Analysis
352ITIL Capability Stream: Service Offerings & Agreement
353ITIL Capability Stream: Planning, Protection, & Optimization
354ITIL Lifecycle Stream: Service Strategy
355ITIL Lifecycle Stream: Service Design
356ITIL Lifecycle Stream: Service Transition
357ITIL Lifecycle Stream: Service Operation
358ITIL Certification: Continual Service Improvement
365Integrating Project Management & Service Management