Course 189:
Managing Project Quality

(3 days)


Business Need

Views of quality have changed drastically over the past several decades. Ensuring quality in products and services is mandatory in today’s competitive environment. As a result, organizations are implementing continuous process improvement programs to increase customer satisfaction by delivering higher quality services and products to reduce the amount of rework, thus reducing costs, and improving productivity. Improve your project processes to achieve higher quality products, services, or results.

Course Description

This course is designed to provide details on what quality is, present the quality views of Deming, Juran, and Crosby, provide details on various quality models, and provide proven tools and techniques for planning and implementing quality methods in a project environment.

Learn how quality impacts virtually all aspects of project management. Use proven tools and techniques for planning and implementing quality methods in a project environment. Discover valuable techniques to improve project quality planning, quality assurance, and quality control. Gain knowledge in the quality standards of the Software Engineering Institute (SEI), International Organization for Standardization (ISO), Six Sigma, and Baldrige.

Learning Objectives

By the end of this course, you will be able to:

  • Apply the quality philosophies of several of today’s leading quality experts
  • Determine the quality model that is most appropriate for their environment
  • Implement a successful quality program
  • Use proven techniques for calculating the cost of quality
  • Determine the return on investment for quality
  • Use statistical process control tools and techniques
  • Identify and employ project metrics


Project Management principles or equivalent.

Course Outline

Key Concepts

  • Recognizing and Defining Project Quality
  • The Components of Total Quality Management
  • Benefits of Project Quality Management

Quality Philosophies

  • Deming, Juran, and Crosby Quality Philosophies
  • Linking Philosophy to Quality Management
  • Applying the Correct Philosophy

Project Quality Management

  • Defining Project Quality Management
  • Project Management and Quality Management
  • The Components of the Project Quality Management Process
  • Process Management from the Project Perspective
  • Cost of Quality
  • Generating Quality Costs
  • Measuring the Quality Costs
  • Areas for Improvement
  • Recording Quality Cost

Customer Focus

  • Customer Relationship Management
  • Tools to Work with Customer Information
  • The Customer Relationship Management Plan
  • Providing Excellence in Customer Service

Requirements Management

  • Translating Customer Needs into Requirements
  • Requirements and Requirements Management Definitions
  • Quality Function Deployments (QFD)
  • Identifying Requirements
  • Requirements Tracking Matrices

Statistical Process Control Tools

  • Statistical Analysis in Project Quality Management
  • The Seven Fundamental Tools of Quality
  • The Principles of Statistical Process Control
  • Implementing a Metric Program

Six Sigma

  • Six Sigma and DPMO Metric
  • What Is Six Sigma Quality Level?
  • Key Concepts of Six Sigma
  • Requirements for Effective Implementation
  • Tools and Techniques of a Six Sigma Initiative
  • Initiating a Six Sigma Program

Auditing and Evaluation

  • The Inspection Process
  • Roles and Responsibilities for the Inspection Team
  • Checklists
  • Identifying and Removing Defects
  • The Baldridge National Quality Award Criteria
  • ISO 9000 Quality Standards

Quality Program Implementation

  • Key Practices of Highly Successful Companies
  • Planning a Quality Program
  • Roles and Responsibilities in a Quality Program
  • Developing a Learning Organization

Please Contact Your ROI Representative to Discuss Course Tailoring!