Course 535:
Supporting Windows 10 in the Enterprise

(4 days)


Course Description

Windows 10 is Microsoft’s latest desktop operating system, and enterprises around the world are evaluating it as a new platform. In this course, you will examine Windows 10 enterprise features and capability, including the new desktop environment, Microsoft Edge, Cortana, system configuration, management, networking remote user support, and integration with Active Directory.

Learning Objectives

  • Identify the key components of Windows 10
  • Utilize new technologies in Windows 10, including Cortana and Microsoft Edge
  • Discuss migration plans from Windows 7/8/8.1 to Windows 10
  • Learn ways to configure and manage Windows 10
  • Review tips and tricks for Windows 10

Who Should Attend

This course will benefit IT and system administrators, managers, technology support, help desk, advanced users, and developers who need to know how to deploy and operate Windows 10 in an enterprise environment.


This course is designed for those who will be supporting Windows 10. Students should be familiar with system configuration and management concepts. This course is not designed for end-users that just need to use Windows 10 for day-to-day computer usage.

Course Outline

Unit 1: Introduction to Windows 10

  • Windows 10 Desktop Environment
    • New Start Menu
    • Customizing the Start Menu and Start Menu Tiles
    • New Task View
    • Action Center
    • Multiple Desktops
    • Touch Interface and Touch Mode
    • Windows Universal Apps
    • Windows Store – Business Usage
  • Control Panel and Settings
    • First Stop—Settings App
    • What’s Left in the Control Panel
    • Finding Common Settings
    • Managing Devices and Printers
    • Command Line Updates
    • PowerShell 5

Unit 2: Microsoft Edge and Cortana

  • What Is Microsoft Edge?
    • Next Generation Web Browsing
    • Key Features of Microsoft Edge
    • What Won’t Work in Microsoft Edge?
    • Marking Up a Web Page and Sending to Someone
    • Opening a Web Site Using Internet Explorer 11 Instead of Edge
  • What Is Cortana?
    • Using an Intelligent Personal Assistant
    • Searching and Using Cortana
    • Natural Language Search
    • Using Voice Recognition with Cortana
  • Controlling Edge and Cortana
    • Settings for Microsoft Edge
    • Settings for Cortana
    • Managing These New Features with Group Policy Settings

Unit 3: Migration/Deployment/Rollout and Updating

  • Migration to Windows 10
    • Individual Computer Upgrade
    • Licensing and Activating Windows 10
    • Installing Windows 10 onto a “Clean” System
    • Runtime Configuration Tools (Transforming without Reimaging)
    • Updating Options for Windows 10
  • Deployment and Rollout Tools for Windows 10
    • Structure of Windows 10 Deployments
    • Windows Deployment Server (WDS)
    • Microsoft Deployment Toolkit (MDT)
    • Assessment and Deployment Kit (ADK)
    • App-V version 5.x and Windows 10
    • System Center Configuration Manager (SCCM) and Windows 10

Unit 4: Windows 10 Networking

  • Windows 10 Networking Basics
    • New Interface Tools for Networking
    • New Features of Networking
    • Configuring a Network Adapter
    • Managing Windows Firewall
    • System-Level Proxy Settings
    • Accessing the Traditional Networking Connections Settings
    • Managing IPv4 and IPv6 Settings
    • Command Line Management of Networking
  • Connecting and Managing Wireless Connections
    • Connecting to a Wireless Network
    • Managing/Forgetting Wireless Networks
    • Managing Automatic Sharing of Wireless Network Settings to Contacts (Wi-Fi Sense)
    • Monitoring Data Usage

Unit 5: Hyper-V and Windows 10

  • Hyper-V and Windows 10
    • What Is HyperV?
    • Concepts of a Virtual Machine
    • Running Windows 10 in a Virtual Machine
    • Hosting Hyper-V Virtual Machines on Windows 10 (Client Hyper-V)
    • Use Cases for Client Hyper-V
  • Building and Running a Virtual Machine
    • Creating a Virtual Machine
    • Types of Virtual Hardware
    • Differences between Generation 1 and Generation 2 Virtual Machines
    • Installing a Previous Operating System into Hyper-V

Unit 6: Troubleshooting Windows 10

  • Troubleshooting Startup
    • Windows Startup Processing
    • Controlling Boot Options
  • Troubleshooting Windows
    • Managing Windows Updates
    • Local Policy Management
    • Registry—32 and 64-bit Areas
    • Programs, Processes, and Port Management
    • Application Compatibility
    • More on Control Panel and Settings—What Is Where?
    • Device Management
    • Event Logging
    • Power Management Control
    • Identifying Source of Application Crashes

Unit 7: Laptop and Remote User Support

  • Features for Laptops and Remote Users
    • Power Management and Battery Saver
    • Tuning Airplane Mode for Wireless, Cellular, and Bluetooth
    • Full Disk Encryption with BitLocker
    • Connecting the User Back to the Enterprise
    • Leveraging Windows 2012 R2 Remote Technologies with Windows 10
    • Windows Remote App (TS RemoteApp)
    • Isolating Business Data from Personal Data
    • Mobile Device Management
    • Using Fingerprint and Other Alternate Logins

Unit 8: Tips and Tricks for Windows 10

  • Start Menu Tips
  • Action Center Tips
  • Keyboard Shortcuts and the Windows Key
  • Continuum for Multi-mode Devices (Laptop to Tablet)
  • Using Snap-Assist
  • Print as PDF
  • Recording Application Videos
  • Monitor and Multi-Monitor Customizations
  • Enabling File History/Previous Versions
  • Windows 10 God Mode
  • Side-Loading Windows Apps
  • More Command Line Features—Including Keyboard Shortcuts!
  • More Tips and Tricks Are Discovered and Shared in Every Course!

Please Contact Your ROI Representative to Discuss Course Tailoring!