Course 535:
Supporting Windows 10 in the Enterprise

(2.5 days)


Course Description

Windows 10 is Microsoft’s latest desktop operating system, and enterprises around the world are evaluating it as a new platform. In this course, you will examine Windows 10 enterprise features and capability, including the new desktop environment, system configuration, management, networking remote user support, and integration with Active Directory.

Learning Objectives

  • Identify the key components of Windows 10
  • Utilize new technologies in Windows 10
  • Learn ways to configure and manage Windows 10
  • Review tips and tricks for Windows 10

Who Should Attend

This course will benefit IT and system administrators, managers, technology support, help desk, advanced users, and developers who need to know how to deploy and operate Windows 10 in an enterprise environment.


This course is designed for those who will be supporting Windows 10. Students should be familiar with system configuration and management concepts. This course is not designed for end users that just need to use Windows 10 for day-to-day computer usage.

Course Outline

Unit 1: Introduction to Windows 10

  • Windows 10 Desktop Environment
    • Start Menu
    • Customizing the Start Menu and Start Menu Tiles
    • New Task View
    • Action Center
    • Multiple Desktops
    • Touch Interface and Touch Mode
    • Windows Universal Apps
    • Windows Store – Business Usage
    • Windows Browser: Internet Explorer 11 and Edge
    • Windows Browser: Microsoft’s 2020 Chrome-based Browser
  • Control Panel and Settings
    • First Stop—Settings App
    • What’s Left in the Control Panel
    • Finding Common Settings
    • Managing Devices
    • Command Line Updates
    • PowerShell 5

Unit 2: Windows 10 Networking

  • Windows 10 Networking Basics
    • Interface Tools for Networking
    • Features of Networking
    • Configuring a Network Adapter
    • Managing Windows Firewall
    • System-Level Proxy Settings
    • Accessing the Traditional Networking Connections Settings
    • Managing IPv4 and IPv6 Settings
    • Command Line Management of Networking
  • Connecting and Managing Wireless Connections
    • Connecting to a Wireless Network
    • Managing/Forgetting Wireless Networks
    • Managing Automatic Sharing of Wireless Network Settings to Contacts (Wi-Fi Sense)
    • Monitoring Data Usage

Unit 3: Windows File and Print Services

  • Windows File System and File Services
    • Managing Local Disks using Disk Management
    • Assigning Drive Letters to Local Disks
    • Connecting and Securing to Network Shares
    • Mapping a Drive Letter to a Network Share
  • Connecting and Managing Printer Configuration
    • Connecting and Configuring a Local Printer
    • Connecting to Network Shared Printers
    • Establishing a TCP/IP Printer Connection

Unit 4: Hyper-V and Windows 10

  • Hyper-V and Windows 10
    • What Is HyperV?
    • Concepts of a Virtual Machine
    • Running Windows 10 in a Virtual Machine
    • Hosting Hyper-V Virtual Machines on Windows 10 (Client Hyper-V)
    • Use Cases for Client Hyper-V
  • Building and Running a Virtual Machine
    • Creating a Virtual Machine
    • Types of Virtual Hardware
    • Installing a Previous Operating System into Hyper-V

Unit 5: Troubleshooting Windows 10

  • Troubleshooting Startup
    • Windows Startup Processing
    • Controlling Boot Options
  • Troubleshooting Windows
    • Managing Windows Updates
    • Local Policy Management
    • Registry—32 and 64-bit Areas
    • Programs, Processes, and Port Management
    • Application Compatibility
    • More on Control Panel and Settings—What Is Where?
    • Device Management
    • Event Logging
    • Power Management Control
    • Identifying Source of Application Crashes

Unit 6: Laptop and Remote User Support

  • Features for Laptops and Remote Users
    • Power Management and Battery Saver
    • Tuning Airplane Mode for Wireless, Cellular, and Bluetooth
    • Full Disk Encryption with BitLocker
    • Connecting the User Back to the Enterprise
    • Leveraging Windows Remote Technologies with Windows 10
    • Windows Remote App (TS RemoteApp)
    • Isolating Business Data from Personal Data
    • Mobile Device Management
    • Using Fingerprint and Other Alternate Logins

Unit 7: Tips and Tricks for Windows 10

  • Start Menu Tips
  • Action Center Tips
  • Keyboard Shortcuts and the Windows Key
  • Continuum for Multi-mode Devices (Laptop to Tablet)
  • Using Snap-Assist
  • Print as PDF
  • Recording Application Videos
  • Monitor and Multi-Monitor Customizations
  • Enabling File History/Previous Versions
  • More Command Line Features—Including Keyboard Shortcuts!
  • More Tips and Tricks Are Discovered and Shared in Every Course!

Please Contact Your ROI Representative to Discuss Course Tailoring!