Senior Practice Manager
Laurie Harrison has 20+ years of experience in the financial services industry and is highly successful in managing large-scale programs and learning/development activities.
Laurie joined ROI in February, 2015 and is dedicated to the overall client experience. She brings a strong background in organizational design, staff development, and business process improvement which is leveraged to align program deliverables with client high priority objectives and organizational culture. Laurie interfaces with clients at the onset of engagements to gather requirements, and manages end-to-end program operations to ensure business objectives are achieved and service level targets met.
Prior to ROI, Laurie worked 18 years for the Federal Reserve System following tenure in the retail banking industry. She led many major implementations incorporating industry best practices, shared metrics, and organizational strategies for business success. While at the Federal Reserve, Laurie managed technology and training programs to include the development of technology project management standards, training paths to ensure consistency in the approach and adherence to the standards, and later developed the business case that led to nationalized IT learning. As a senior business consultant she improved processes and created efficiencies through the adoption of shared applications to eliminate multiple platforms and redundant systems, such as implementation of a national learning management system, business continuity management system, and an employee automated notification system.
Laurie received her Strategic Organizational Design certification at the University of Southern California, is certified in Business Process Improvement, and holds several industry teaching certifications. She lives in Virginia and continues graduate studies through the University of Richmond. Aside from her two children, Laurie’s hobbies include travel and working (playing) in a nearby family vineyard.