Curriculum Dean


An ITIL Expert with over 20 years in service industries, Lou is ROI Training’s Curriculum Dean of ITSM Vision & Strategy.

Lou’s passion for improving how we do what we do led her to IT Service Management from a background of process consulting, training and Service Management systems consulting. Devoted to advancing the art and practice of IT Service Management, Lou served as the author of the ITIL Service Design publication, 2011 Edition, is on the Senior Examination Panel for ITIL, and speaks regularly at industry meetings to spread the message of ITSM.