The ITIL® 4 Leader: Change Enablement training is a single module course, delivered in 15 hours. It is part of the Plan, Implement & Control (5-day) bundle. This course is tailored for IT professionals seeking to certify and affirm their proficiency in Change Management and Enablement. By course completion, participants will adeptly showcase their comprehension and practical application of fundamental concepts, principles, values, and challenges across strategic and operational spheres. This empowers them to optimize the efficacy of Change Enablement practices in their daily endeavors.

The Change Enablement module serves to amplify the success rate of service and product changes by meticulously evaluating risks, authorizing change implementation, and efficiently overseeing the change schedule.

Learning Objectives

• Ensure that changes and their components are realized in an effective, safe, controlled, and timely manner to meet stakeholders’ change-related expectations and needs
• Minimize the negative impacts of change
• Balance effectiveness, throughput, governance, compliance, and risk control for all changes in the defined scope
• Be adaptive to meet the needs of various approaches to change development
• Measure, assess, and develop the Change Enablement practice capability in their organization by using the ITIL® Maturity Model

Who Should Attend

• Change Managers: Professionals responsible for overseeing the entire change management process
• Change Coordinators: Individuals who coordinate and facilitate the execution of changes
• IT Managers and Directors: Leaders responsible for IT operations and strategic decision-making
• IT Service Managers: Those involved in managing and delivering IT services to meet business needs
• IT Administrators: Individuals responsible for the technical implementation of changes
• Project Managers: Those managing projects that involve significant IT changes
• IT Support Staff: Teams providing support for end-users and addressing issues related to changes
• Business Analysts: Professionals involved in understanding and analyzing business requirements related to IT changes
• Quality Assurance and Testing Professionals: Individuals responsible for ensuring the quality of changes through testing
• Anyone Involved in IT Operations: Individuals across various roles who contribute to or are impacted by changes in IT services

Prerequisites

• Complete pre-class reading assignment 
• ITIL® Foundation 
  • Even if your ITIL® 4 Foundation certificate has expired, you can still attend any higher-level ITIL® 4 course. Every successful pass of an ITIL® PeopleCert exam will extend the previous expired certificates to the renewal date of the most recent ITIL® PeopleCert exam for 3 years.
• Attend accredited training course (mandatory)

Course Materials

• Access to ITIL® Core Publication from PeopleCert - extends the classroom experience with online content and tools
  • Digital learner manual (excellent post-class reference)
  • Reference Card
  • Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• Participation in unique case study-based assignments

Exam Information

Exam Location

Exam will be conducted online with a virtual proctor using an exam voucher which is included with the purchase of the course.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

The ITIL® 4 Practitioner: Change Enablement course is provided by Auslyn Group, Inc., an ATO of PeopleCert.