The ITIL® 4 Leader: Release Management training is a single module course, delivered in 15 hours. Learn best practices for making new and changed services available for use, in line with your organization’s policies and any agreements between the organization and its service consumers.

From the customer and user journey perspective, release management supports onboarding and offboarding.

For users, this practice may support the very first touchpoints and interactions with the service provider. After initial onboarding is complete, this practice supports the delivery of service updates, which is important for the success of service delivery and consumption.

The release management practice is beneficial for both IT service providers and their service consumers.

Learning Objectives

• Understand the purpose and key concepts of Release Management, elucidating its significance in planning, scheduling, and controlling the build, test, and deployment of releases to ensure they deliver the expected outcomes.
• Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Release Management in achieving timely and successful releases.
• Explore Release Management processes, including key activities, and learn how to integrate them into your organization’s value stream to ensure seamless and coordinated release deployments.
• Focus on key roles within Release Management and understand how to position the practice effectively within your organization. Develop the necessary competencies for managing and overseeing release activities.
• See how Information and Technology can support and enable Release Management to deliver improvements, providing tools and systems for effective planning, tracking, and deployment of releases.
• Explore the role of partners and suppliers in Release Management, understanding how to collaborate effectively to enhance release processes and ensure successful delivery.
• Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organizational requirements for effective Release Management.
• Learn strategies for succeeding with Release Management and understand how it is supported by the ITIL® guiding principles, ensuring the establishment of robust release practices to achieve business goals and deliver value.

Who Should Attend

• Release Managers: Professionals responsible for overseeing the entire release management process
• Release Coordinators: Individuals who coordinate and facilitate the execution of releases
• IT Managers and Directors: Leaders responsible for IT operations and strategic decision-making
• IT Service Managers: Those involved in managing and delivering IT services to meet business needs
• IT Administrators: Individuals responsible for the building and packaging or releases
• Project Managers: Those managing projects
• IT Support Staff: Teams providing support for end-users and addressing pre-determined issues related to releases prior to Change Enablement
• Business Analysts: Professionals involved in understanding and analyzing business requirements related to projects and release builds
• Quality Assurance and Testing Professionals: Individuals responsible for ensuring the quality of releases through testing

Prerequisites

• Complete pre-class reading assignment 
• ITIL® Foundation 
  • Even if your ITIL® 4 Foundation certificate has expired, you can still attend any higher-level ITIL® 4 course. Every successful pass of an ITIL® PeopleCert exam will extend the previous expired certificates to the renewal date of the most recent ITIL® PeopleCert exam for 3 years.
• Attend accredited training course (mandatory)

Course Materials

• Access to ITIL® Core Publication from PeopleCert - extends the classroom experience with online content and tools
  • Digital learner manual (excellent post-class reference)
  • Reference Card
  • Memory exercises, study aids, and sample exams
• Instructor-led education and exercise facilitation
• Participation in unique case study-based assignments

Exam Information

Exam Location

Exam will be conducted online with a virtual proctor using an exam voucher which is included with the purchase of the course.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

The ITIL® 4 Practitioner: Release Management course is provided by Auslyn Group, Inc., an ATO of PeopleCert.