Plan, Configure, and Manage Collaboration Communications Systems with Microsoft Teams
(5 days)
Course Description
Plan, configure, and manage collaboration communications systems with Microsoft Teams prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools.
Learning Objectives
By the end of the course, learners will be able to:
- Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
- Manage Teams meetings, webinars, and town halls
- Configure Microsoft Teams Rooms and Surface Hub devices
- Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
- Apply identity and access management best practices
Who Should Attend
Administrator.
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Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices.
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They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They’re also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard.
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To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.
Prerequisites
- Microsoft 365 and Microsoft Teams
- Networking, telecommunications, and audio/visual basics
- Identity and access management basics
Course Outline
Module 1: Plan and design Teams collaboration communications systems
- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Microsoft Teams Rooms and shared meeting spaces
- Select the most suitable Teams Rooms configuration for your organization
- Plan and design modern, intelligent workspaces that foster collaboration
- Choose the appropriate licenses and devices based on your organizational needs
- Integrate third-party meeting services for a seamless hybrid work experience
- Manage and monitor Teams Rooms devices effectively to ensure optimal performance
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure emergency calling addresses
- Manage Microsoft Calling Plan numbers
- Setup and manage Operator Connect and Teams Phone Mobile
- Understand Teams Phone policies and configuration options
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
- Describe how Teams Phone interacts with other Microsoft services
- Configure and integrate third-party policy-based compliance recording
- Configure and integrate third-party contact center solutions
- Design and register Voice Bots for custom-developed solutions
Module 2: Manage Teams collaboration communications systems
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided Project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
- Configure BYOD spaces and bookable desks
