How to Train 16,739 Professionals in Only 5 Months
A Databricks Case Study
Case Study Snapshot
The Customer: Databricks is a leading data and AI software provider to enterprises around the world
The Challenge: Scaling customer enablement to hit growth KPIs
The Approach: Partner with ROI Training to scale ILT globally, bypassing years of internal development
The Results: 16,739 IT professionals trained across 3 continents in 5 months, 282 classes delivered globally, 4.8/5.0 global training satisfaction score
Databricks operates in a market where customer adoption determines winners and losers. Like many high-growth software companies, they faced a challenge that could make or break their expansion plans.
The Challenge
Databricks faced a scaling challenge that many high-growth technology companies encounter.
With limited instructor-led training capacity, their existing content wasn't fully meeting diverse customer needs. Most critically, they lacked the capability to train the volume of customers needed to drive meaningful user adoption and growth.
The business impact was clear: slower adoption meant their technology couldn't reach its full potential for customers. Customer success teams felt the pressure of supporting undertrained users, which hindered growth momentum.
Databricks needed a training solution that could deliver measurable business outcomes while scaling to meet their ambitious growth targets.
They needed a way to deliver measurable business outcomes, not just check training boxes.
The Solution
Databricks evaluated their options and made a strategic choice.
They partnered with ROI Training to bolster their instructor-led training infrastructure that enabled Databricks Certified Instructors (DCIs) to be onboarded at scale and customers to be reached across the globe at their unique points in the Databricks user journey. Ramp speed and quality of deliveries were equally important factors.
ROI delivered quality results in a matter of months through their existing infrastructure and proven methodology. ROI Trainers achieved 39 Databricks certifications in a handful of weeks and instructors began delivering in-person and virtual classes around the world. The operations platform combined with the playbook built from over 20 years of experience, including helping other high-growth software companies grow their customer counts and implementation partners.
ROI's phased approach delivered results:
- Scoping: Defined goals and training needs
- Trainer Development: Educated and certified trainers on the Databricks ecosystem
- Integration: Combined ROI and Databricks operations to function as one team
- Delivery: Executed training at global scale with 24/7 coverage
- Optimization: Incorporated feedback to continuously improve training effectiveness
The Results
The numbers tell the story:
- 3-continent global delivery capability
- 4.8/5.0 global training satisfaction score
- 39 Databricks certifications held by ROI team
- 282 classes delivered globally across time zones
- 16,739 professionals effectively trained in first 5 months
Databricks now has a competitive advantage that continues to compound: a training operation that scales with their business growth and drives measurable customer adoption.
The transformation:
- Before: Limited training capacity and resources meant customers weren't unlocking the full value of their Databricks investment.
- After: Scalable global training continually increases adoption and drives sustainable business growth.
Could you realize similar customer success?
Databricks made a strategic decision to work with proven expertise. You have that choice, too.
Set up a strategy discussion with the team that has delivered success to Google, AWS, Fidelity...and now Databricks to learn how your business can realize similar returns.
Download the Databricks Case Study